Every Docabu chew is covered for 30 days from the day it lands. If your dog won’t touch it, send us a photo and we’ll post out a replacement — or refund you, if you’d rather have the money back.
No forms. Nothing to post back to us. One email.
A chew your dog won’t eat. If they sniffed it, had a go for a few minutes and wandered off, that is exactly what this is for — a few tooth marks and some surface flaking are completely fine.
If the chew is half gone, your dog has answered the question and had their money’s worth. We’ll still talk to you about a different size, but that’s not a refund.
No. Return postage on a chew costs more than the chew, and nobody wants a used stick turning up in the mail. Keep it, bin it, or leave it in the yard — a photo is enough for us.
Because it replaces the form. One picture tells us more than a page of questions, and it means we can sort your claim in the first reply instead of the third.
We process it within 2 business days of agreeing the claim. After that it sits with your bank — usually 5 to 10 business days before it shows on your statement. That part is out of our hands.
Email hello@docabu.com and we’ll fix it, whatever condition it’s in. That isn’t a Promise claim — that’s just us correcting our own mistake, and you shouldn’t be out of pocket for it.
No. The Docabu Promise sits on top of your rights under Australian Consumer Law — it doesn’t limit or replace them. If something we sell is faulty, your legal remedies still apply in full, regardless of anything on this page.
The Promise covers one chew per customer. It’s here to take the risk out of your first Docabu, not to serve as a standing return policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The 30-Day Docabu Promise is offered in addition to those rights, not instead of them.