Privacy policy
Last updated: 24 April 2026
Overview
Docabu (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our website or services, you consent to the collection and use of your personal information as described in this policy.
Docabu operates in Australia and our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business and provide our services.
This may include:
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Contact details — name, email address, phone number, billing and shipping address
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Order information — products purchased, transaction history, returns or exchanges
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Payment information — processed securely via third-party payment providers (we do not store full card details)
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Account information — if you create an account, including login details and preferences
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Communications — enquiries, emails, customer support interactions
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Device & usage data — IP address, browser type, pages viewed, interactions with our website (via cookies and analytics tools)
How We Collect Personal Information
We collect personal information:
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Directly from you when you place an order, contact us, or create an account
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Automatically through your use of our website (cookies and similar technologies)
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From service providers such as Shopify, payment processors, and shipping partners
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From third-party tools used for analytics or marketing (e.g. website analytics or email platforms)
How We Use Your Personal Information
We use your personal information to:
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Process orders, payments, shipping, returns, and customer support
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Communicate with you about your orders or enquiries
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Improve our website, products, and customer experience
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Send marketing communications (you may opt out at any time)
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Detect fraud, misuse, or security issues
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Comply with legal obligations
Marketing Communications
If you opt in, we may send you marketing emails about Docabu products or offers.
You can unsubscribe at any time using the link in our emails.
We may still send non-marketing messages relating to your orders or account.
Disclosure of Personal Information
We may disclose your personal information to:
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Shopify, which hosts our store
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Payment processors to complete transactions
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Shipping and fulfilment providers
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IT, analytics, and marketing service providers
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Meta Platforms (Facebook and Instagram) for advertising and analytics purposes
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Legal or regulatory authorities if required by law
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A third party in connection with a business transfer or restructuring
We do not sell your personal information.
Shopify & Third-Party Services
Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its services.
Your information may be stored or processed outside Australia, including in countries where Shopify or its service providers operate.
For more information, view Shopify’s Privacy Policy:
https://privacy.shopify.com
Cookies & Analytics
We use cookies and similar technologies to:
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Operate and improve our website
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Understand how visitors use our site
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Support marketing and analytics
You can manage cookies through your browser settings.
Children’s Privacy
Our services are not intended for children.
We do not knowingly collect personal information from children under 18.
Data Security & Retention
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
No system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
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Provide our services
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Meet legal and accounting obligations
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Resolve disputes and enforce agreements
Your Rights (Australia)
Under Australian Privacy Law, you may request to:
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Access the personal information we hold about you
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Correct inaccurate or outdated personal information
To make a request, contact us using the details below. We may need to verify your identity.
International Customers
If you access our services from outside Australia, you acknowledge that your information may be transferred to and processed in Australia or other countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date shown at the top.
Contact Us
For privacy questions or requests, contact:
Docabu
📧 hello@docabu.com
📍 PO Box 424, Brunswick Heads NSW 2483, Australia